Symptoms
Phone freezes, restarts, or shuts off randomly
Environment
- Republic Wireless phones Excluding Samsung
- Android 8.0 and higher
Resolution
- Remove the battery (If it has a removable battery)
- Force Reboot
- Check for system updates
- Test in safe mode
- If safe mode seems to resolve the issue, remove suspicious apps
- Factory reset the phone and test in a default state
Additional Notes
If the issue persists, create a Help Ticket
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Article Created From
- 1520845