Phone Freezes, Restarts, or Shuts off on Android 8.0 Oreo or Higher

Symptoms

Phone freezes, restarts, or shuts off randomly

Environment

Resolution

  1. Remove the battery (If it has a removable battery)
  2. Force Reboot
  3. Check for system updates
  4. Test in safe mode
  5. Factory reset the phone and test in a default state

 

Additional Notes

If the issue persists, create a Help Ticket

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Article Created From

  • 1520845

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