Phone Freezes, Restarts, or Shuts off on Android 8.0 Oreo or Higher


Phone freezes, restarts, or shuts off randomly



  1. Remove the battery (If it has a removable battery)
  2. Check for system updates
  3. Test in safe mode
  4. Factory reset


Additional Notes

If the issue persists, create a Help Ticket


Article Created From

  • 1520845

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)