New Phone Won't Turn On

Symptoms

  • Phone shows a brief Motorola start screen but powers off immediately afterward

Environment

  • Moto G4 Play
  • Moto E4
  • Moto E5 Play
  • Moto E6

Resolution

Insert the battery

Additional Notes

Though the SIM card may be pre-installed, the battery may still come separately in the box and will need to be inserted before powering the phone on.

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Article Created From

  • 1514080

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