Objective
- Perform hardware tests on the phone using the Device Help app
Environment
- Device Help app
- All Mototola phones except DEFY XT
Procedure
For Oreo or above:
- From the app drawer Tap "Device Help" (white circle with blue question mark)
- Tap Device Diagnosis
- Tap Hardware Test
- Tap the icon for the hardware feature you wish to test
For Nougat or below:
- From the app drawer Tap "Device Help" (Blue circle with white question mark)
- Tap Device Diagnosis
- Tap Hardware Test
- Tap the icon for the hardware feature you wish to test
Additional Notes
If any hardware tests fail, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket.
______________________________________________________________________________
Article Created From
- 1509901