How to Test Hardware in the Device Help App

Objective

  • Perform hardware tests on the phone using the Device Help app

Environment

  • Device Help app
  • All Mototola phones except DEFY XT

Procedure

For Oreo or above:

  1. From the app drawer Tap "Device Help" (white circle with blue question mark)
  2. Tap Device Diagnosis
  3. Tap Hardware Test
  4. Tap the icon for the hardware feature you wish to test

For Nougat or below:

  1. From the app drawer Tap "Device Help" (Blue circle with white question mark)
  2. Tap Device Diagnosis
  3. Tap Hardware Test
  4. Tap the icon for the hardware feature you wish to test

Additional Notes

If any hardware tests fail, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 

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Article Created From

  • 1509901

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