Cannot Send or Receive Text Messages over Cellular


  • Text messages not sent or received
  • "Message not sent" may be displayed



  • Ensure cell data is enabled
  • Reset network settings 
    • For CDMA phone/ SIM
      1. Connect phone to WiFi
      2. Dial * # * # 72786 # * # *
      3. Tap OK 
        • NOTE: While the screen displays "Reset Device," this step will not perform a factory reset or clear phone data, only a reset of the cellular configuration
    • For GSM phone/ SIM


Cellular data connection needed for texting has been lost or disabled 


Article Created From

  • 1506571

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)