Cannot Send or Receive Text Messages over Cellular

Symptoms

• Text messages not sent or received
• "Message not sent" may be displayed

Environment

• All Republic Wireless phones except the Motorola DEFY XT
• Cellular network
• Supported Messaging app

Resolution

1. Ensure cell data is enabled
2. Refresh Republic Wireless Activation
3. Reset network settings 
   • For Moto E1, E2, G1, G3, X1, X2 and Samsung phones using a CDMA SIM card
     1. Connect your phone to WiFi
     2. Dial # # 72786 #
     3. Tap YES
   • For other Motorola, Google, & Nexus phones using a CDMA SIM card
     1. Connect phone to WiFi
     2. Dial * # * # 72786 # * # *
     3. Tap OK 
        • Note: While the screen displays "Reset Device," this step will not perform a factory reset or clear phone data, only a reset of the cellular configuration
     4. Update your data profile using the appropriate steps:
        • How to Update the Data Profile on Motorola, Nexus, and Google Phones on 7.1 Nougat or below
        • How to Update the Data Profile on Motorola, Google, or Nexus Phones Running Android Oreo
        • How to Update the Data Profile on CDMA-Active Motorola and Google Phones Running Android 9.0 Pie
          
          
   • For phones using a GSM SIM card
     1. Reset Network Settings

Cause

Cellular data connection needed for texting has been lost or disabled