Symptoms
- Text messages not sent or received
- "Message not sent" may be displayed
Environment
- Cellular network
- Supported Messaging app
Resolution
- Ensure cell data is enabled
- Reset network settings
- For CDMA phone/ SIM
- Connect phone to WiFi
- Dial * # * # 72786 # * # *
- Tap OK
- NOTE: While the screen displays "Reset Device," this step will not perform a factory reset or clear phone data, only a reset of the cellular configuration
- For GSM phone/ SIM
- For CDMA phone/ SIM
Cause
Cellular data connection needed for texting has been lost or disabled
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Article Created From
- 1506571