How to View Call Records and Message History for a Canceled Service Line

Objective

  • To access and view the call and message history for a canceled service line

Environment

Procedure

  1. Open your Online Account Portal
  2. Click View canceled phones
  3. Click the green I WANT TO... option underneath the phone whose history you want to view
  4. Click View Calls & Messages
    • Note: The timestamps for the calls or messages will be in Coordinated Universal Time (UTC)

Additional Notes

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