Phone Freezes and Reboots When Typing in PIN

Symptoms

  • Phone reboots once entering PIN, and continues to do so after rebooting

Environment

  • Moto G5S Plus

  • PIN/Pattern/Password lock

Resolution

  1. How to Perform an External Factory Reset on 3.0 Motorola Phones

Cause

There may be a software fault with the phone causing this behavior.

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Article Created From

  • 1491777

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