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Support Notes
Solutions

I Can't Get Texts and When I Send a Text It Shows as Coming from a Different Number

Ryan D.

Symptoms

Unable to receive text messages
Messages are sent using an unfamiliar number

Environment

Republic Wireless phones
Messaging app

Resolution

Install the Republic Wireless app

Cause

Republic Wireless app not being installed or has been disabled

Additional Notes

Because we are a hybrid phone service, our servers may use a routing number in certain cases to deliver calls and texts. When the Republic Wireless app is removed the service is unable to properly route messages.

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Article Created From

Ticket Number: 1494291

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