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I Can't Get Texts and When I Send a Text It Shows as Coming from a Different Number

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Ryan D.

Symptoms

  • Unable to receive text messages
  • Messages are sent using an unfamiliar number

Environment

Resolution

Cause

Republic Wireless app not being installed or has been disabled

Additional Notes

Because we are a hybrid phone service, our servers may use a routing number in certain cases to deliver calls and texts. When the Republic Wireless app is removed the service is unable to properly route messages.

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Article Created From

  • Ticket Number: 1494291

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