Symptoms
- Unable to receive text messages
- Messages are sent using an unfamiliar number
Environment
- Republic Wireless phones
- Messaging app
Resolution
Cause
Republic Wireless app not being installed or has been disabled
Additional Notes
Because we are a hybrid phone service, our servers may use a routing number in certain cases to deliver calls and texts. When the Republic Wireless app is removed the service is unable to properly route messages.
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Article Created From
- Ticket Number: 1494291