Moto E WiFi Shows a Lock Icon Even When Connected to Network

Symptoms

  • Moto E is connected to WiFi network
  • A "lock" icon continues to show on the network in WiFi settings

Environment

  • Moto E
  • WiFi 

Resolution

The lock icon only indicates that the network in question is a secure network, which means it requires a password to connect. 

Once connected to the network, the phone will still show the lock icon for this network, but access to the network should be allowed.  The icon won't change to an "unlocked" icon.  

 

Additional Notes

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Article Created From

  • 1493145

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