Unable to Make Calls on My Home WiFi Without Airplane Mode

Symptoms

  • Can't make outbound calls at all on one specific WiFi network unless Airplane mode is ON
  • Can't receive calls sometimes on the same network
  • No issue texting and accessing the internet
  • Can call on WiFi elsewhere

Environment

  • Moto G6
  • GSM carrier
  • Specific WiFi Network

Resolution

Disable Handover to Prevent a Call from Switching from WiFi to Cellular on Specific Networks

Cause

Your phone is attempting to switch to cell network while connected to a WiFi which causes a conflict

Additional Notes

For more information, please see: How to Enable or Disable Airplane Mode

______________________________________________________________________________

Article Created From

  • 1479897

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)