Unable to Call Any Number, Error "Account Is Not Authorized" Heard on All Calls

Symptoms

  • Unable to call any number
  • May hear an error "Account is not authorized"
  • Some calls could have no ringing or fast busy

Environment

Resolution

Check for any overdue balance on the account

Cause

The usual cause of this issue is an account that has been suspended for a past-due amount

Additional Notes

If your account was suspended and you'd like to know how long it will take before your account is reactivated, please see: Once I've Paid Off My Suspended Account, When Will My Phone(s) Be Reactivated?

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Article Created From

  • 1492235

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