Symptoms
- Wrong phone showing up in account portal
- "You do not have permission to change the plan on this phone. Please sign in as the account owner of this phone to continue."
- SIM card recently swap
- Unable to add data or change plan
Environment
- Account owner
- Recent activation
- Samsung Galaxy S8
Resolution
Refresh the Republic Wireless Activation
Cause
Old SIM card Swapped into new phone. Old SIM is reporting conflicting phone information.
Additional Notes
If you are experiencing this error on a different phone or without any recent activation please refer to "You Do Not Have Permission" Error When Attempting a Plan Change.
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