Overview
Each Republic Wireless account has an account owner. If an account has more than one service line the owner can assign account users to each service line if desired. See below for an explanation of each role and what actions each can perform.
Explanation of Roles
Account Owner
The account owner is the person responsible for the account. The account owner has full control over the account and billing information as well as the ability to add new service lines and assign users. Each account can only have one owner.
Account User
Account users can be added to accounts with more than one service line, but are not required. Each user has access to their specific call and data information and are able to work with Republic Help to troubleshoot and resolve most problems. Each user receives their own login information for the account. Account users cannot make changes to the account, or discuss account details with Republic Help.
| Action | Account Owner | Account User |
|---|---|---|
| View and/or change account and billing info |  |
 |
| Change plans and/or add data | |
|
| Add a new service line | |
|
| Place an order | |
|
| Change a phone number | |
|
| Assign users | |
|
| Update E911 location | |
|
| Open Help requests | |
|
| Change service line PIN | |
|
| Request a number transfer | |
|
| Request to bulk delete voicemails | |
|
| Utilize the Extend my Phone BETA feature | |
|
| View call records and data usage |  (Only for un-assigned service lines) |
(Only for assigned service line) |
Additional Notes
For information on how to assign or un-assign a user on an account see:
Article Created From
- 1485936