How to Confirm Device ID on an Alcatel A30 That Won't Power Up

Objective

  • Confirm device ID on an Alcatel A30 that won't power

Environment

  • Alcatel A30

Procedure

  1. Please power the phone down
  2. Remove the back cover
  3. On the battery, just above the bar code, you will see "IMEI" followed by a set of numerical characters
  4. Please provide that number in your help ticket

 

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Article Created From

  • 1482547

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