Unable to Free up Space in Google Photos and "Getting Your Photos..." Continuously Shows

Symptoms

Environment

  • Moto E4
  • Google Photos app

Resolution

  1. Clear the App Data from Google Photos
  2. Open Google Photos
  3. Follow the prompts to connect your Google Account
    • Note: this will start the app to retrieve any backed-up photos from Google
  4. Once the app retrieves backed-up photos from Google, Free Up Space

Cause

An error occurred during the "Getting your photos.." process, preventing the Google app from freeing up space. 

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Article Created From

  • 1476817

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