Symptoms
- Unable to free up space in Google Photos
- Google Photos continuously shows "Getting your photos..."
Environment
- Moto E4
- Google Photos app
Resolution
- Clear the App Data from Google Photos
- Open Google Photos
- Follow the prompts to connect your Google Account
- Note: this will start the app to retrieve any backed-up photos from Google
- Once the app retrieves backed-up photos from Google, Free Up Space
Cause
An error occurred during the "Getting your photos.." process, preventing the Google app from freeing up space.
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Article Created From
- 1476817