Unable to Add a Gmail Account on a Moto E

Symptoms

  • 3rd Party App interference when adding a Gmail account

Environment

  • Moto E
  • Gmail Application

Resolution

Login to gmail without any 3rd party app interference, by following the steps below

  1. Enable Safe Mode
  2. Make sure the phone is connected to WiFi
  3. Tap the app drawer on your phone
  4. Open Gmail
  5. Tap Skip, at the bottom left
  6. Tap Add an email address
  7. Click Google or Personal (IMAP/POP)
  8. Enter the desired email, associated with your account
  9. Enter your Password
  10. Tap I agree
  11. At Google Services, scroll down
  12. Ensure Back up to Google Drive is toggled to the right
  13. Tap Accept 
  14. Power off your phone
  15. Power on your phone
  16. Tap the app drawer on your phone
  17. Open Gmail

Additional Notes

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Article Created From

  • 1460534

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