I Received No Notice from Republic Regarding Payment or Account Suspension Warning

Symptoms

  • Past due balance on account
  • Account was suspended or canceled
  • Never received suspension warning

Environment

  • All Republic Wireless accounts

Resolution

Be sure that you're not filtering any emails sent from republic@at.republicwireless.com sent to the account owner email address on file 

Cause

Filtering email from Republic Wireless would prevent these notices from showing in your email 

Additional Notes

The cause noted above assumes that you're using checking an email address that we would send notifications to.  These suspension warnings are only sent to the email address associated with the account owner.  Account users will never be sent these notices.  

If you're not sure which email address you have on file with your account Open a Help ticket

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Article Created From

  • 1469409

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