How to Confirm Basic Voicemail Settings

Objective

  • Confirm voicemail settings are set correctly

Environment

Procedure

Confirm you have the correct number for voicemail programmed into your phone

  1. Tap Phone
  2. Tap the 3 vertical dots in the top right corner
  3. Tap Settings
  4. Tap Calls
  5. Tap Voicemail
  6. Tap Setup
  7. Tap Voicemail number
  8. The Voicemail number depends on your phone and plan

    Phone and plan Correct voicemail number Default voicemail PIN
    DEFY XT 2146649147 Contact Care
    Moto E (1st and 2nd Gen)
    Moto G (1st and 3rd Gen)
    Moto X (1st and 2nd Gen)
    on our 1.0 and 2.0 (Republic Refund) plans
    2146649147 or 8557722990 No default - must be set in the Republic app
    All Republic Wireless 3.0 phones on our My Choice Plan that have not yet had the WiFi-First technology removed
    Note: These phones still have full use of the Republic app
    2146649147 or 8557722990 No default, must be set in the Republic app
    Republic Wireless 3.0 phones on our My Choice Plan with WiFi-first technology removed
    Note: These phones see only Activate, Manage, and Learn More options in the Repubic app
    +18056377456 Last 4 digits of your phone number is the pre-set Voicemail PIN. Please update it as soon as possible.
    Phones on our Republic Wireless 5.0 Plans Voicemail access numbers vary by region and are automatically configured when your SIM card is provisioned. If you have accidentally altered the number and do not remember the original number, enter your own phone number to restore voicemail access. No default, set your voicemail PIN when you first configure voicemail. Learn more...

 

Please also check the following setting:

  1. Tap Phone
  2. Tap the 3 vertical dots in the top right corner
  3. Tap Settings
  4. Under Other Call Settings, select Voicemail 
  5. Service should say Your Carrier or Voice Mail

Additional Notes

In order for your voicemail to work correctly, the voicemail number should be as listed under Voicemail Settings.  

The number listed for voicemail access is the number your phone dials to access the voicemail servers.

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