How to Complete a Custom Factory Reset on the DEFY XT

Objective

  • To remove all data from the phone, including cellular credentials under the direction of Republic Help

Environment

  • DEFY XT

Procedure

  1. Connect to a reliable WiFi network
  2. Back up your Contacts, Photos, Videos, and apps
  3. Open the Phone app
  4. Input # # 786 # in the dialer
  5. Tap Reset
  6. Enter the code provided by Republic Help 
  7. Tap OK to reset the phone
  8. During the setup, please select Set up as new device instead of restoring from any of the backups

Additional Notes

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Article Created From

  • 1471774

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