How to Determine the Cause of Battery Drain on a Samsung Galaxy S6 and S7

Objective

  • To understand which processes or applications are using the most battery life

Environment

  • Samsung Galaxy S7
  • Samsung Galaxy S6

Procedure

  1. Charge the phone all the way to 100%
  2. Unplug the phone
  3. Use it as normal until it reaches 15%
  4. Swipe down on phone and tap the gear wheel in the top right to open Settings 
  5. Tap Device Maintenance 
  6. Tap Battery 
  7. Tap Battery Usage beneath Estimated battery life
  8. Take a Screenshot of the information shown
  9. Attach the screenshot(s) to your existing Help Ticket

Additional Notes

Be careful not to use either the Power saving mode or SAVE POWER options while in Settings. They have a tendency to shut down 3rd-party apps which will often interfere with Republic Wireless and could affect your service.

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Article Created From

  • 1457377

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