Unable to Activate Phone: Republic Wireless App Prompts to Update but Phone is Updated

Symptoms

  • Republic Wireless app prompts that Operating System needs to be updated
  • Android Settings indicate that phone is up to date

Environment

  • Bring Your Own Phone (BYOP)

Resolution

Open a help ticket and include the following information:

  1. The IMEI of the phone How to Find the IMEI
  2. The phone's model number 
  3. The phone's build number
  4. For Motorola phones: The software channel of the phone
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Article Created From

  • 1465154

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