Phone Freezes or Restarts on Android 7.1 Nougat or Lower


  • Phone restarts randomly


  • Motorola phones
  • Google phones
  • Nexus phones
  • Alcatel A30
  • Android 7.1 Nougat and lower


  1. Remove the battery (If it has a removable battery)
  2. Check for system updates
  3. Clear the app cache
  4. Clear the system cache
  5. Test in safe mode
  6. Factory reset


Software corruption

Additional Notes

If the issue persists, create a help ticket


Article Created From

  • 1442583

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