Phone Freezes, Restarts, or Shuts off on Android 7.1 Nougat or Lower

Symptoms

  • Random Restarts
  • Phone Freezes

Environment

Resolution

  1. Remove the battery (If it has a removable battery)
  2. Check for system updates
  3. Clear the app cache
  4. Clear the system cache
  5. Test in safe mode
  6. Factory reset

Additional Notes

If the issue persists, create a help ticket

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Article Created From

  • 1442583

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