Phone Freezes, Restarts, or Shuts off on Android 7.1 Nougat or Lower


  • Random Restarts
  • Phone Freezes



  1. Remove the battery (If it has a removable battery)
  2. Check for system updates
  3. Clear the app cache
  4. Clear the system cache
  5. Test in safe mode
  6. Factory reset

Additional Notes

If the issue persists, create a help ticket


Article Created From

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