Fingerprint Options Missing from Phone Settings

 

Symptoms

  • Fingerprint sensor was previously working and now it's not
  • Fingerprint settings no longer listed under Security settings

Environment

  • Moto G5 Plus
  • Moto E4

Resolution

  1. Reboot the phone 
  2. Check to see if there is a software update available 
  3. Check for app updates in the Play Store
  4. Test the in safe mode
    • If the sensor works properly in safe mode, a 3rd party app is likely causing the issue
  5. Clear the cache
  6. Perform a Factory reset

Additional Notes

If the phone was purchased from Republic Wireless and the above steps did not work please submit a help ticket. If the phone was not purchased from Republic Wireless please reach out to the manufacturer. 

 

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Article Created From

  • 1454706

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