No Sound When Receiving Phone Calls or Text Messages

Symptoms

  • Phone has no sound when receiving phone calls or text messages

Environment

Resolution

  1. How to Clear Cache on Android, if you are unable to Clear System Cache, reboot the phone: How to Force Reboot Your Phone
  2. Check the sound settings on your device:

Additional Notes

If you continue to experience no sound when the phone rings, please open a Help Ticket

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Article Created From

  • 1452508

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