Cannot Access Google 2-Step Verification Code on Lost or Broken Phone


  • Unable to complete Google 2-Step Verification because the previous phone is lost or inaccessible 


  • Google Account
  • Google 2-Step Verification 


Use a backup code provided by Google  

Additional Notes 

How to Turn Off Google's 2-Step Verification will walk you through disabling the feature after verification


Article Created From

  • 1453656

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)