Cannot Access Google 2-Step Verification Code on Lost or Broken Phone

Symptoms

  • Unable to complete Google 2-Step Verification because the previous phone is lost or inaccessible 

Environment

  • Google Account
  • Google 2-Step Verification 

Resolution

Use a backup code provided by Google  

Additional Notes 

How to Turn Off Google's 2-Step Verification will walk you through disabling the feature after verification

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Article Created From

  • 1453656

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