Symptoms
- SIM card stuck in Moto G6/G7
Environment
- Moto G6
- Moto G7
Resolution
Do not attempt to use tweezers or pliers if attempting to dislodge the stuck SIM card
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Attempt to dislodge the SIM card by shaking the phone taking care not to drop it
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If the SIM remains stuck, please open a help ticket and let us know
Additional Notes
- If you are able to get it out, follow these steps to install the SIM card correctly: How to Install the SIM Card in a Moto G6 or G6 Play or How to Install the SIM Card in a Moto G7
- If you have any other phone besides a Moto G6/G7, open a help ticket and include images of the SIM card slot.
- If your SIM card is stuck in a Moto G5 Plus, please refer to the following article: SIM Card Stuck in Moto G5 Plus
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Article Created From
- 1455287