SIM Card Stuck in Moto G6/G7

Christy H.

Symptoms

Do not attempt to use tweezers or pliers if attempting to dislodge the stuck SIM card

Attempt to dislodge the SIM card by shaking the phone taking care not to drop it
If the SIM remains stuck, please open a help ticket and let us know

If you are able to get it out, follow these steps to install the SIM card correctly: How to Install the SIM Card in a Moto G6 or G6 Play or How to Install the SIM Card in a Moto G7
If you have any other phone besides a Moto G6/G7, open a help ticket and include images of the SIM card slot.
If your SIM card is stuck in a Moto G5 Plus, please refer to the following article: SIM Card Stuck in Moto G5 Plus

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