Visual Voicemail Missing from Moto X4

Symptoms

  • Visual voicemail tab no longer shows in Phone application
  • Voicemail notification may show for new voicemail messages, but tapping to open the Phone app has nothing shown
  • There is no "Turn on Visual Voicemail" option in the Phone app setting
  • May occur after updating system software from Android 7.0 Nougat to Android 8.0 Oreo 

Environment

  • Moto X4
  • Android 8.0 Oreo 
  • Voicemail

Resolution

Check for and install available system updates

 

 

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Article Created From

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