Data Freeze Setting Blocking Access to WiFi Data

Symptoms

  • Data Freeze setting correctly blocking access to cellular data, when not connected to WiFi
  • While connected to WiFi, phone will not access data
  • Refreshing or reinstalling Republic Wireless application doesn't fix

Environment

  • Google Pixel
  • Google Pixel XL
  • Google Pixel 2
  • Google Pixel 2 XL
  • Android 9.0 Pie
  • WiFi 

Resolution

Open a Help ticket for Republic Help to review and ask that it be linked to master ticket #1452760

Cause

The cause of this is currently being investigated by Republic Help

Additional Notes

If you're seeing this issue and don't have a listed phone or not using Android 9.0 Pie, we ask that you open a Help ticket for review 

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Article Created From

  • 1452760

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