Screen Goes Dark or Turns off Too Quickly

Symptoms

  • Screen Goes Dark or turns off too quickly
  • Unable to keep using phone when this happens
  • May interrupt reading messages, websites, etc
  • Does not occur when watching full-screen videos 

Environment

Resolution

Adjust the display sleep setting 

Cause

Screen timeout needs to be adjusted.  This can be changed from 1,2,5,10 and up to 30 minute duration for many phones; on some phones this can be set to "never," so that the phone display won't turn off unless the power button is pressed.  

Additional Notes

If you're accidentally pressing the power button, that will also turn off the screen, regardless of the "timeout" or "sleep" setting 

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Article Created From

  • 1454158

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