"Write to External Storage" Shows and Unable to Change Voicemail Greeting

Symptoms

  • After tapping option to change voicemail greeting, unable to continue
  • Message "Write to External Storage. The Republic application needs this permission to record temporary voicemail greetings"
  • Unable to change voicemail greeting or save voicemail greeting 

Environment

  • Moto E4
  • Moto G5 Plus
  • Moto G5s Plus
  • Republic Wireless app
  • Voicemail

Resolution

  1. Tap GRANT PERMISSION
  2. Tap ALLOW

Cause

Voicemail recording will need ability to save to phone

Additional Notes

The complete steps to change the voicemail greeting may be found in How to Record Your Voicemail Greeting or Name in the Republic Wireless App

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Article Created From

  • 1447660

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