BYOP Activation Stuck on "Configuring Your Cellular Network" When Using Old 1.0/2.0 SIM Card

Symptoms

  • Activating a Bring Your Own Phone (BYOP)
  • Using SIM card from a 1.0/2.0 phone 
  • Seeing "Configuring your cellular network" indefinitely 
  • Will retry 5 times and fail with option to reboot 
  • No change after rebooting 

Environment

  • Bring Your Own Phone (BYOP) Activation
  • SIM card from 1.0/2.0 phone

Resolution

Order a SIM Card Kit from Republic Wireless

Cause

The SIM cards from 1.0/2.0 phones can't be used with 3.0 phones.  All phones not purchased from Republic Wireless will need a GSM SIM card kit to "bring to the network." 

Additional Notes

When activating a 3.0 BYOP phone, the phone must use the My Choice Plan as they are not compatible with 1.0 or 2.0 plans 

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Article Created From

  • 1443003

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