Symptoms
- Activating a Bring Your Own Phone (BYOP)
- Using SIM card from a 1.0/2.0 phone
- Seeing "Configuring your cellular network" indefinitely
- Will retry 5 times and fail with option to reboot
- No change after rebooting
Environment
- Bring Your Own Phone (BYOP) Activation
- SIM card from 1.0/2.0 phone
Resolution
Order a SIM Card Kit from Republic Wireless
Cause
The SIM cards from 1.0/2.0 phones can't be used with 3.0 phones. All phones not purchased from Republic Wireless will need a GSM SIM card kit to "bring to the network."
Additional Notes
When activating a 3.0 BYOP phone, the phone must use the My Choice Plan as they are not compatible with 1.0 or 2.0 plans
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Article Created From
- 1443003