Symptoms
- Unable to sign into Google account on phone
- Error "Couldn't Sign in There Was a Problem Communicating with Google Servers"
- May show during initial set up of a phone or after a factory reset of an activated phone
Environment
- All Republic Wireless Phones
- Google account
Resolution
- Turn off Google's 2-Step Verification (also known as two-factor authentication)
-
Clear the app data for the Google Play Store app
- How to Clear Google Play Store App Data on 1.0 and 2.0 Phones
- How to Clear Google Play Store App Data on Alcatel, Motorola, and Samsung 3.0 Phones Running Android Nougat and Below
- How to Clear the Google Play Store App Data on Google, Motorola, and Nexus Phones Running Android Oreo
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- Article Created From
- 1438990