Error "Couldn't Sign in There Was a Problem Communicating with Google Servers"

Symptoms

  • Unable to sign into Google account on phone
  • Error "Couldn't Sign in There Was a Problem Communicating with Google Servers" 
  • May show during initial set up of a phone or after a factory reset of an activated phone 

Environment

Resolution

  1. Turn off Google's 2-Step Verification (also known as two-factor authentication)
  2. Clear the app data for the Google Play Store app

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  1. Article Created From
  • 1438990

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