No Audio Heard During Playback of Voicemail Message Recording

Symptoms

  • Nothing heard during playback of voicemail message recordings
  • Could occur with visual voicemail or when calling into voicemail from the phone to check messages

Environment

Resolution

Ensure the call volume is turned up during playback

Cause

Low call volume

Additional Notes

To adjust call volume, the phone must be in an active phone call or actively listening to voicemail while pressing the volume up button on the side of the phone

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Article Created From

  • 1443787

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