Moto Z3 Play Not Recognizing Moto Mods

Symptoms

  • Receiving the message "The Moto Mod isn't lined up correctly. Make sure the connector is clean and try attaching again." when trying to use a Moto Mod

Environment

Resolution

  1. Clean the phone and the Moto Mod
  2. Reattach the Moto Mod to the phone
    • If you own other Moto Mods, try attaching them and see if the issue occurs
  3. If the issue persists, open a help ticket and provide photos of the phone and the Moto Mod
    • If the phone wasn't purchased from Republic Wireless, please reach out to Motorola Support

 

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Article Created From

  • 1445379

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