Moto Z3 Play Not Recognizing Moto Mods

Brian K.

Symptoms

Receiving the message "The Moto Mod isn't lined up correctly. Make sure the connector is clean and try attaching again." when trying to use a Moto Mod

Clean the phone and the Moto Mod
Reattach the Moto Mod to the phone
- If you own other Moto Mods, try attaching them and see if the issue occurs
If the issue persists, open a help ticket and provide photos of the phone and the Moto Mod
- If the phone wasn't purchased from Republic Wireless, please reach out to Motorola Support

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