Symptoms
- Receiving the message "The Moto Mod isn't lined up correctly. Make sure the connector is clean and try attaching again." when trying to use a Moto Mod.
Environment
- Moto Z3 Play
- Moto Mods
Resolution
- Clean the phone and the Moto Mod
- Reattach the Moto Mod to the phone
- If you own other Moto Mods, try attaching them and see if the issue occurs
- If the issue persists, open a help ticket and provide photos of the phone and the Moto Mod
- If the phone wasn't purchased from Republic Wireless, please reach out to Motorola Support
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Article Created From
- 1445379