Screen Remains Dark During Calls


  • After placing or receiving a call the screen goes dark and cannot be navigated
  • Only able to hang up by pressing power or rebooting the phone



  1. Remove any case and screen protector from the phone
  2. Test the proximity sensor


Something is blocking the phone's proximity sensor

Additional Notes

Some screen protectors may not fit well, and could accumulate dirt and debris over time which would block the proximity sensor 


Article Created From

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