Symptoms
- After placing or receiving a call the screen goes dark and cannot be navigated
- Only able to hang up by pressing power or rebooting the phone
Environment
- All Motorola Phones except Moto E1, Moto X1, Moto G1, and Motorola DEFY XT
Resolution
- Remove any case and screen protector from the phone
- Test the proximity sensor
Cause
Something is blocking the phone's proximity sensor
Additional Notes
Some screen protectors may not fit well, and could accumulate dirt and debris over time which would block the proximity sensor
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Article Created From
- 1441768