Screen Remains Dark During Calls

Symptoms

  • After placing or receiving a call the screen goes dark and cannot be navigated
  • Only able to hang up by pressing power or rebooting the phone

Environment

Resolution

  1. Remove any case and screen protector from the phone
  2. Test the proximity sensor

Cause

Something is blocking the phone's proximity sensor

Additional Notes

Some screen protectors may not fit well, and could accumulate dirt and debris over time which would block the proximity sensor 

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Article Created From

  • 1441768

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