My Phone Is Locked and Stuck on "Emergency" Login Screen

Symptoms

  • The screen is stuck on a login mode and asking for a password
  • Error: " Emergency "
  • Did not set a password nor a fingerprint security to access the phone
  • Installed Duo security app on the phone prior to the issue

Environment

  • Moto E4
  • Android 7.1.1 Nougat
  • Duo 

Resolution

 Factory reset your phone

Additional Notes

This process resets your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically
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Article Created From

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