The most likely reason for this is that your replacement or upgrade phone is using a different cellular network. Republic Wireless cell service works on two different cellular networks: GSM and CDMA. While most areas have coverage on both networks, some areas have a stronger signal on one or the other.
If you experienced a noticeable change in your cell service after upgrading your phone please open a help ticket and provide three exact physical street addresses where you commonly use your phone.
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