"Cellular Network Not Available" When Trying to Call on Cellular on a Moto X1

Symptoms

  • Unable to call or text on cellular
  • Able to call and text while connected to WiFi
  • Receives the message "cellular network not available" when trying to call on cellular

Environment

  • Moto X1
  • Cellular Network

Resolution

  1. While connected to a working WiFi network, reset the cellular settings
  2. If the issue persists and you don't have one, open a Help Ticket
  3. Remove your SIM card and provide Republic Help a screenshot of the RTN Settings

Cause

This message can be caused by a non-working cellular antenna. Often this will be indicated by a hollow cell icon in your notification bar.

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Article Created From

  • 1439844

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