Symptoms
- Unable to call or text on cellular
- Able to call and text while connected to WiFi
- Receives the message "cellular network not available" when trying to call on cellular
Environment
- Republic 1.0 and 2.0 Phones
- Cellular Network
Resolution
- Remove and reinsert the SIM card
- While connected to a working WiFi network, reset the cellular settings
- If the issue persists and you don't have one, open a Help Ticket
- Remove your SIM card and provide Republic Help a screenshot of the RTN Settings
Cause
This message can be caused by a non-working cellular antenna. Often this will be indicated by a hollow cell icon in your notification bar. It can also be caused by the SIM card having been inserted incorrectly or has lost connection with the SIM card reader.
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Article Created From
- 1439844