My Touch Screen Is Black and Unresponsive


  • Touch screen unresponsive



  1. Clear the cache system of the 3.0 phone from the appropriate link;
  2. Externally factory reset the phone
  3. Open a help ticket in which you confirm that the above steps has been performed or attempted. In your help ticket, please verify that the phone has not sustained any physical or liquid damage and that the issue persists with all cases and screen protectors removed. If the phone is in warranty, agents will proceed with next steps from there.

Additional Notes

To clear the system cache of a 1.0 or 2.0 phone: How to Clear the System Cache on 1.0 and 2.0 Phones
Note: 1.0 and 2.0 phones are no longer supported for activation as of 9/29/21


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