PIN Rejected When Transferring to Another Carrier

Symptoms

  • Receive a message PIN rejected as invalid when transferring to another carrier
  • No users on the account

Environment

  • Transferring to another carrier
  • Online Account Portal
  • Republic Wireless app

Resolution

  1. Cancel transfer request, or it will be rejected again
  2. Update the account PIN
  3. Resubmit the transfer request

Cause

Either there is no PIN set, or the PIN given to the carrier that the number is being transferred to doesn't match what is on record

Additional Notes

If there are users on the account see User PIN Rejected When Transferring to Another Carrier

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Article Created From

  • 1422709

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