Getting "Account is past Due" Message When Trying to Activate Phone

Symptoms

  • "Account is past due" message appears when trying to activate a compatible phone
  • Account balance is $0.00

Environment

  • Activation
  • Billing

Resolution

  1. Open a Help Ticket

Cause 

This message appears when there is an old, "unresolved" invoice on your account for a $0.00 balance

______________________________________________________________________________

Article Created From

  • 1394855

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)