- Sound not coming out of speaker for ringtones, videos, or speakerphone calls
- Remove any case or screen protector and test
- Test the sound hardware using the Device Help app
- If this fails, test the phone in safe mode
- If this fails, factory reset the phone as a new device without any apps installed
Failed speaker hardware
If the phone is in warranty, please open a help ticket and confirm which steps were performed. Please also confirm that the phone has not sustained any physical or liquid damage.
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