Sound Not Working On Phone's Speaker

Symptoms

  • Sound not coming out of speaker for ringtones, videos, or speakerphone calls

Environment

Resolution

  1. Remove any case or screen protector and test
  2. Clear the system cache (phones running Android Oreo 8.1 or higher will not have a system cache)
  3. Test the sound hardware using the Device Help app
  4. If this fails, test the phone in safe mode
  5. If this fails, factory reset the phone as a new device without any apps installed as detailed below:

Cause

Failed speaker hardware

Additional Notes

If the phone is in warranty, please open a help ticket and confirm which steps were performed. Please also confirm that the phone has not sustained any physical or liquid damage.

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Article Created From

  • 1434182

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