Objective
- To provide information on how to test your Motorola phone's issues using the Device Help app.
Environment
- Motorola Device Help app version 3.4.8
- Moto E4
- Moto E4 Plus
- Moto G3
- Moto G4
- Moto G4 PLAY
- Moto G4 PLUS
- Moto G5 Plus
- Moto G5S Plus
- Moto X
- Moto X2
- Moto X Pure Edition
- Moto X4
- Moto Z
- Moto Z Play
- Moto Z2 Play
Procedure
- Open app drawer
- Tap Device Help app
- Tap FIX
- Tap Hardware Tests
- Tap the appropriate test. List of tests are below:
- Audio
- Speaker
- Headset
- Microphone
- AUdio jack
- Imaging
- Flash
- Front Camera
- Rear Camera
- Sensors
- Proximity sensor
- Bluetooth
- Hardware
- Display
- Backlight
- Touchscreen
- Multi Touch
- Battery
- Vibration
- Volume Button
- Network
- Wi-Fi
- Cellular Network
- GPS
- Audio
- Follow the onscreen instructions
Additional Notes
If you encounter problems with the app itself, please see the article below on how to clear the data for the Device Help app:
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Article Created From
- 1422830