How to Use Motorola's Device Help App to Test Your Phone

Objective

• To provide information on how to test your Motorola phone's issues using the Device Help app.

Environment

• Motorola Device Help app version 3.4.8
• Moto E4
• Moto E4 Plus
• Moto G3 
• Moto G4
• Moto G4 PLAY
• Moto G4 PLUS
• Moto G5 Plus
• Moto G5S Plus
• Moto X
• Moto X2
• Moto X Pure Edition
• Moto X4
• Moto Z
• Moto Z Play
• Moto Z2 Play

Procedure

1. Open app drawer
2. Tap Device Help app
3. Tap FIX
4. Tap Hardware Tests
5. Tap the appropriate test.  List of tests are below:
   1. Audio
      1. Speaker
      2. Headset
      3. Microphone
      4. Audio jack
   2. Imaging
      1. Flash
      2. Front Camera
      3. Rear Camera
   3. Sensors
      1. Proximity sensor
      2. Bluetooth
   4. Hardware
      1. Display
      2. Backlight
      3. Touchscreen
      4. Multi Touch
      5. Battery
      6. Vibration
      7. Volume Button
   5. Network
      1. Wi-Fi
      2. Cellular Network
      3. GPS
6. Follow the onscreen instructions

 

Additional Notes

If you encounter problems with the app itself, please see the article below on how to clear the data for the Device Help app:

• How to Clear Device Help App Data on Motorola Phones