Symptoms
- Can't activate replacement phone from Motorola with existing CDMA SIM card
- Error to "open a help ticket to continue activation"
Environment
- Motorola 3.0 phones on CDMA network
- Motorola replaced with identical model to original phone
- 3.0 CDMA SIM card kept from old phone
Resolution
How to Activate a CDMA Phone Replaced by Manufacturer
Cause
CDMA activation requires that a phone first be in our database
Additional Notes
The replacement phone wasn't purchased directly from Republic Wireless, and thus isn't loaded into our database
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Article Created From
- 1421178