Symptoms
- Can't activate replacement phone from Motorola with existing CDMA SIM card
- Error to "open a help ticket to continue activation"
Environment
- Motorola 3.0 phones on CDMA network
- Motorola replaced with identical model to original phone
- 3.0 CDMA SIM card kept from old phone
Resolution
- Make sure that your phone's Software Channel and Build Number are compatible with Republic Wireless
- Request a CDMA SIM card: How to Request a 3.0 CDMA SIM Card (unless you already have a compatible CDMA SIM from us for the same model of phone that has been deactivated less than 20 days ago)
- Once the CDMA SIM card arrives, turn off your phone and install the CDMA SIM card
- Turn on your phone and follow the activation process
Cause
CDMA SIM card is already active on our network
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Article Created From
- 1421178