Can't Receive Text Confirmation from Zelle

Symptoms

  • Zelle
  • Banks partnered with Zelle

Environment

Resolution

None.

Cause

Republic Wireless uses VoIP technology and some systems, like Zelle, will miscategorize our numbers as landlines. Republic Wireless can receive confirmation texts from Zelle's shortcode number 728464, but Zelle's system erroneously mishandles texts to our numbers causing issues for our members.

Additional Notes

For more information, please see our forum post about this issue: https://forums.republicwireless.com/t/3rd-party-payment-app-needs-to-verify-my-republic-cell-number/15006/3

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Article Created From

  • 1418095

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