Not Receiving All Text Messages After a Device Swap with the Same SIM Card

Symptoms

  • Not receiving all text messages after a device swap with the same SIM card

Environment

Resolution

  1. Power off phone
  2. Remove the SIM card
  3. Power on phone
  4. Connect to WiFi
  5. Open the phone app, and then dial * # * # 8647 # * # *
  6. Power off phone
  7. Reinsert the SIM card
  8. Power on phone

Cause

Prior phone still connected in some systems 

 

______________________________________________________________________________

Article Created From

  • 1409365

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)