Cricket Wireless "Invalid PIN" Exception Message

 

Symptoms

  • Port order is being rejected for invalid "PIN/Passcode" exception message

Environment

  • Porting a telephone number to Republic Wireless from Cricket Wireless

Resolution

  1. Contact the carrier you are porting from to confirm the PIN
  2. Respond to the "Phone Number Port Exception" email with the valid PIN

Cause

Cricket rejected the port order due to an invalid PIN

Additional Notes

 Please call Cricket Wireless Porting Department at 1-866-351-7678 to obtain the PIN information

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Article Created From

  • 1407055

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