Different Number Showing in Phone Menus with Android 4.4.4 KitKat

Symptoms

  • When looking at "about phone" screens, and other device menus, the phone number showing isn't the Republic Wireless phone number
  • The Republic Wireless application shows correct phone number 

Environment

  • Moto E1
  • Moto G1
  • Android 4.4.4 KitKat

Resolution

This is a known issue with Android 4.4.4 and Republic Wireless phone numbers

Cause

With Android 4.4.4 there is no integrated Telephony application on the phone, so the menus don't display the appropriate phone number.  However, your correct phone number should display in the Republic Wireless application.

Additional Notes

This other number is a routing number. Because Republic Wireless is a hybrid phone service, our servers may use a routing number in certain cases to deliver calls and texts.

Updating the phone to Android 5.1 should prevent this from showing 

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Article Created From

  • 1410178

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