(Archived) Unable to Answer Phone Calls on Lock Screen

Note: This article has been archived. See Unable to Answer or See an Incoming Call

Symptoms

  • Blank Phone Screen When Receiving a Phone Call on Lock Screen

Environment

  • Moto E4
  • Moto E4 Plus
  • Moto G4
  • Moto G4 Plus
  • Moto G5 Plus

Resolution

  1. Open Settings
  2. Tap Notifications
  3. Tap Phone
  4. Toggle "Block all" to the left, to ensure the setting is disabled. 

 

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Article Created From

  • 1385472

Article Archived

  • 08/15/18

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